🔳About ordering
1. After placing your order, you will receive an order confirmation email from our store.
2. The subsequent process varies depending on the payment method, so please check the contents of your order confirmation email.
3. If you have selected a payment method that requires advance payment, such as bank transfer, please follow the instructions in the email to complete the procedure.
4. We will contact you by email with the arrival date and the shipping company's tracking number.
5. If delivery is made by manufacturer truck, etc., the shipping slip number will not be provided.
6. The delivery method will be to the doorstep. If the delivery is to a staircase, the delivery will be made just before the stairs.
7. After receiving the product, please open the package promptly and check that there is no damage to the outer box, scratches on the product itself, malfunction, etc. If there is any problem, please contact us immediately.
🔳About shipping charges
In addition to the basic shipping fee, additional shipping fees may be charged in the following cases. The amount displayed on the purchase procedure page is the basic shipping fee. If additional shipping fees are charged, we will notify you in advance, so please check.
Additional shipping charges will apply if any of the following apply:
1. Shipping to remote locations
- When shipping to certain areas such as Hokkaido, Kyushu, Okinawa, and remote islands
2. Special Delivery Situations
- When delivery is required in special circumstances, such as special entrances, routes, protection, vehicle height restrictions (3.3 meters or less), downtown areas, shopping malls, construction sites, etc.
3. Difficulty in transporting by truck
4. Carrying items up the stairs
5. Delivery of large and heavy items
- For delivery of large or heavy items (over 2m) such as finished products
6. Delivery to an individual
7. Other deliveries to meet special circumstances
※Additional shipping charges
- If additional shipping charges apply, you will be notified of the amount before shipping the item.
- Please note that if we are unable to confirm payment of the additional shipping fee, shipping of your item may be delayed.
- You can check the details of any additional shipping charges on the checkout page, but if you have any questions, please contact customer support before placing your order so we can check in advance.
